Refund policy


Return & Refund Policy

(including EU Right of Withdrawal) 

1. Overview

I want you to be delighted with your order. If something isn’t quite right, this policy explains how returns, refunds, and cancellations work — including your rights under EU consumer law.

2. EU Right of Withdrawal (14‑Day Cooling‑Off Period)

If you are an EU customer purchasing as a consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason.

To exercise this right, you must notify me in writing within the 14‑day period. You can do this by sending a message through the platform you purchased from or emailing me directly.

Conditions of withdrawal:

  • Items must be returned in their original condition and original packaging.
  • You are responsible for the return postage costs.
  • A refund will be issued once the item has been returned and inspected.
  • Shipping costs paid at checkout are not refundable under the Right of Withdrawal.

Exclusions:

The Right of Withdrawal does not apply to:

  • Customised, personalised, or made‑to‑order items
  • Digital downloads once accessed
  • Items that cannot be returned for hygiene reasons if opened

3. Returns (Non‑EU or Outside the Cooling‑Off Period)

If you would like to return an item outside the EU cooling‑off period, please contact me within 14 days of delivery. Returns are accepted at my discretion for non‑faulty items.

  • Items must be unused and in their original packaging.
  • Return postage is the buyer’s responsibility.
  • Original shipping costs are non‑refundable.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact me within 7 days of delivery with photos of the issue. I will replace or refund the item as appropriate.

5. Lost Parcels

If a parcel is confirmed lost by the courier, you will receive a full refund or replacement.

If tracking shows the parcel reached the destination country and delivery was attempted, but the item was not collected, this does not qualify as lost. Refunds are only issued once the item is returned to me.

6. Refund Processing

Once your return is received and inspected, your refund will be issued to your original payment method. Refunds typically take 3–5 business days to appear, depending on your bank.

7. How to Start a Return or Withdrawal

To begin a return or exercise your Right of Withdrawal, please contact me at support@bellaleafstudio.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason (optional for EU withdrawal)

I’ll provide the return address and next steps.